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Frequently Asked Questions

How long before we can have our flooring installed?

If in stock, then as soon as an installer is available, usually within the week; If we order in, generally speaking within two weeks depending on the availability and production of the flooring selected.

What is included in the quotation for carpet?

We price all of our carpet in lineal metres - you can request a square metre price. Our price includes installation costs, underlay and freight, furniture removal, floor preparation and trims extra.

Wool or Nylon?

Both Wool and Nylon have their own benefits. Wool assists with helping to clean the atmosphere by acting as a filter. Wool can absorb moisture when the air is damp and release it when it's dry. Wool has natural built-in qualities which helps the carpet to bounce back. Nylon can be solution dyed where the colour goes right through the fibre. Nylon's vary and some have man-made protectants available, ie. Stain resistance, colourfast protection. Nylon can be soft and luxurious.

What do I have to do to commence the process once I'm happy with my quote?

Once we receive a signed quotation and 30% deposit, we will place an order with the supplier. If stock, then once we receive the signed quotation and 30% deposit we will book into the diary an install date.

When will I know my flooring has arrived if an order in?

Our office will call and book in a mutually convenient time for installation to take place.